Free Shipping on All Orders

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Please visit our help pages for answers to some of the most commonly asked questions.

Drop us an email

Frequently Asked Questions


What countries do you ship to?

We currently ship within the United Kingdom excluding Northern Ireland and some remote islands. If you order from one of the excluded areas, our customer services team will be in touch to either arrange special carriage charges or to refund your order.

How long will it take to receive my order?

Standard shipping normally takes 2 days.

Next day shipping is available on all domestic orders (for an additional charge).

Our most common delivery method is Royal Mail 48 Hour Tracked.

UK Mainland

Standard Delivery - FREE Delivery
Royal Mail Tracked 48 (Delivery within 2-3 working days)

Express Delivery - £5.99
Royal Mail Tracked 24 (Delivery within 1-2 working days)

Royal Mail Special Delivery by 1 pm - £12.99

(Order by 12:00pm for next-day delivery - Monday to Thursday only.

How do i find my tracking information?

Once you've ordered, you will receive an email with your order confirmation and tracking number. If you've lost your email, you can send a request to customer services with your name and address to be re-sent your original email.

How do i track my order?

From your order email, you will be provided with a tracking number and carrier service.

Your order confirmation email has tracking built in - just click the tracking number!

You can track your Royal Mail order here:

You can track your DPD order here:

You can track your APC order here:

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Our orders are sent out with an included returns form you can fill in and use to send your items back to us. We accept free returns on items damaged in transit or faulty.

Please send returns to:

Kampia House
48 Warstock Road
Kings Heath
West Midlands
B14 4ST

How long will it take to receive my refund?

Refunds are processed within 5 days from when we receive the item(s). Payments are refunded back to your original payment option and cannot be changed.

Any items sent back to us in a used and/or damaged unsalable condition will not be refunded.

Please contact customer services before sending items back.

Visit The Showroom

Kampia House
48 Warstock Road
Kings Heath
West Midlands
B14 4ST

Mon-Fri - 9:00am - 5:00pm*
Sat - 10:00am - 2:00pm*
Sun - Closed
*Excluding Public Holidays

Contact by Phone

For urgent matters you can call our offices on:

0121 247 0020

All tracking and general queries can be answered by email.