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Returns Policy

Standard Returns Policy
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging (unless returning for reasons such as being faulty).

Extended Christmas Returns
For purchases made between 15th November 2024 and 15th December 2024, we are extending our returns period until 15th January 2025 to accommodate holiday gifting. The same conditions for returns apply as stated above.

Faulty or Damaged Items
We accept free returns on items damaged in transit or received faulty. Please contact us for your free returns label if your order meets this criterion. (You have 28 days from purchase to report faulty items.)

Other Returns
For any other reason for return (e.g., wrong size ordered), the cost of the return is the responsibility of the customer. Please use any suitable carrier to send your items back; we recommend Royal Mail and a tracked service.

Include a note or use the returns section on the order sheet that was sent with your order. Include details of your order number, name, or postcode, and indicate if you would like an exchange or refund.

Return Shipping Costs
Items sent back for exchange or refund, which are not covered by point 2 (Faulty or Damaged Items), are to be sent back at the cost of the customer.

Return Address
Please send returns to:
Warwickshire Clothing
Kampia House
48 Warstock Road
Kings Heath
Birmingham
West Midlands
B14 4ST

Refunds are processed within 5 days from when we receive the item(s). Payments are refunded back to your original payment option and cannot be changed.

Any items sent back to us in a used and/or damaged unsalable condition will not be refunded.

We currently ship within the United Kingdom excluding Northern Ireland and some remote islands. We operate on Amazon & eBay and can acomedate international orders via those platforms. If you wish to order on those platforms, search warwickshire clothing on them.

If you order from one of the excluded areas, our customer services team will be in touch to either arrange special carriage charges or to refund your order. However, most of these orders should be automatically rejected by our systems and not allow you to order. You can contact customer services for more information or to arrange special delivery. We cannot guarantee we can accommodate this.

Dispatch and Delivery

Warwickshire Clothing is committed to providing reliable and prompt delivery services. Please find our delivery options and details below:

UK Mainland Shipping Options

1. Standard Delivery - FREE
   (Royal Mail 48)
2. Express Delivery - £3.99
   (Royal Mail 24)
3. Royal Mail Special Delivery by 1 pm - £9.99
   (Royal Mail Special Delivery)

Dispatch Schedule

• Orders for Royal Mail Tracked 24 and Special Delivery are dispatched the same day if placed before 2:00 pm.
• Orders placed on Fridays are often dispatched the following Monday, except for Tracked 24 and Special Delivery orders placed before the 2:00 pm cutoff.

Shipping Exclusions

Certain locations are excluded from Standard Delivery/Next-Day Delivery options. These areas are classified as ‘out of areas’ and include the following postal codes:

• Scottish Highlands, Channel Islands, and Northern Ireland
• Excluded Postcodes:
  AB, BD23, BD24, BT, CA, DG, DL10, DL11, DL12, DL16, DL7, DL8, DL9, FK17, FK18, FK19, FK20, FK21, G60, G81, G82, G83, G84, GY, HR, HS, IM, IV, JE, KA, KW, LA, LD, LL, PA, PH, PO31-PO41, SY, TD, TR21-TR25, ZE.

Additional Information

• Warwickshire Clothing is not responsible for delays caused by events beyond our control, including natural disasters, customs delays, or postal service disruptions.
• For further details on delivery times, services, and costs, please refer to our dedicated Shipping Information page during checkout.

Once you've ordered, you will receive an email with your order confirmation and tracking number. If you've lost your email, you can send a request to customer services with your name and address to be re-sent your original email.

From your order email, you will be provided with a tracking number and carrier service.

Your order confirmation email has tracking built in - just click the tracking number!

You can track your Royal Mail order here:
https://www.royalmail.com/track-your-item

You can track your DPD order here:
https://track.dpd.co.uk

You can track your APC order here:
https://www.apc-direct.co.uk/tracking

• We will match the total price (including delivery fees) of an identical item offered by any UK online retailer on their website.
• We exclude price matching against third-party marketplaces such as eBay and Amazon.
• We exclude price matching against any items on sale or discounted to clear on our competitors websites.

Full terms & conditions including restrictions can be found here: https://warwickshireclothing.com/pages/terms-conditions

• The item you wish to be price matched must exactly match the item on the competitor's website, including brand, model, colour, size, and condition.
• The competitor must have the item in stock at the time of the price match request.

• Price matching must be requested before placing your order with Warwickshire Clothing.
• Price match cannot be used in conjunction with other discount codes, promotions, or sale offers.
• We will not amend a price after sale

• Contact us before placing your order, providing a link to the competitor's website and the specific product you wish to be price matched.
• Once we verify the information and confirm eligibility, we will issue you a unique discount code that reduces the price of the item on our website to match the competitor's price.
• You can then proceed to checkout using the provided discount code.