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Frequently Asked Questions

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order.

  1. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. (unless returning for reasons such as: Faulty)
  2. We accept free returns on items damaged in transit or received faulty. Please contact us for your free returns label if your order meets this criteria. (You have 28 days from purchase to report faulty items)
  3. For any other return (wrong size ordered, etc) the cost of the return is upon the customer.
  4. Please use any suitable carrier to send your items back, we recommend Royal Mail and a tracked service.
  5. Include a note or use the returns section on your order sheet that was sent to you with your order.
  6. Include details of your order number, name, or postcode, and if you would like an exchange or refund.
  7. Items sent back for exchange or refund not covered by point 2. are to be sent back at the cost of the customer.

Please send returns to:

Warwickshire Clothing,
Kampia House,
48 Warstock Road,
Kings Heath,
West Midlands,
B14 4ST

How long will it take to receive my refund?

Refunds are processed within 5 days from when we receive the item(s). Payments are refunded back to your original payment option and cannot be changed.

Any items sent back to us in a used and/or damaged unsalable condition will not be refunded.


What countries do you ship to?

We currently ship within the United Kingdom excluding Northern Ireland and some remote islands. If you order from one of the excluded areas, our customer services team will be in touch to either arrange special carriage charges or to refund your order.

How long will it take to receive my order?

Standard shipping normally takes 2 days.

Next day shipping is available on all domestic orders (for an additional charge).

Our most common delivery method is Royal Mail 48 Hour Tracked.

UK Mainland

Standard Delivery - FREE Delivery
Royal Mail Tracked 48 (Delivery within 2-3 working days)

Express Delivery - £5.99
Royal Mail Tracked 24 (Delivery within 1-2 working days)

Royal Mail Special Delivery by 1 pm - £12.99

(Order by 12:00pm for next-day delivery - Monday to Thursday only.

How do i find my tracking information?

Once you've ordered, you will receive an email with your order confirmation and tracking number. If you've lost your email, you can send a request to customer services with your name and address to be re-sent your original email.

How do i track my order?

From your order email, you will be provided with a tracking number and carrier service.

Your order confirmation email has tracking built in - just click the tracking number!

You can track your Royal Mail order here:

You can track your DPD order here:

You can track your APC order here:

Price Match Promise


  • We will match the total price (including delivery fees) of an identical item offered by any UK online retailer on their website.
  • We exclude price matching against third-party marketplaces such as eBay and Amazon.

Matching Criteria

  • The item you wish to be price matched must exactly match the item on the competitor's website, including brand, model, colour, size, and condition.
  • The competitor must have the item in stock at the time of the price match request.

Timing and Restrictions

  • Price matching must be requested before placing your order with Warwickshire Clothing.
  • Price match cannot be used in conjunction with other discount codes, promotions, or sale offers.
  • We will not amend a price after sale

How to Claim Price Match

  • Contact us before placing your order, providing a link to the competitor's website and the specific product you wish to be price matched.
  • Once we verify the information and confirm eligibility, we will issue you a unique discount code that reduces the price of the item on our website to match the competitor's price.
  • You can then proceed to checkout using the provided discount code.

Drop us an email

Visit The Showroom

Kampia House
48 Warstock Road
Kings Heath
West Midlands
B14 4ST

Mon-Fri - 9:00am - 5:00pm*
Sat - 10:00am - 2:00pm*
Sun - Closed
*Excluding Public Holidays

Contact by Phone

For urgent matters you can call our offices on:

0121 247 0020

All tracking and general queries can be answered by email.